Policies

No refunds, returns, or exchanges on any orders made through shop or custom orders. 

Customer is responsible for picking up their order. At least one, sometimes two, reminders are sent with pick up location and available times. Orders that are not picked up are forfeited by the customer. We will send reminders for forgotten orders and do our best to accommodate another pick up day and time. No refunds on orders not picked up.

Payments for shop and custom order invoices can be made electronically or manually via the available options. Manual payments must be made immediately or by the due date. Unpaid orders and invoices will be automatically voided and cancelled after their due date.

All quotes have a 24hr expiration date. If quote is not accepted in the time frame and no communication is made for an extension, quote will be cancelled. If quote is accepted, an invoice will automatically be emailed. Invoices have a 48hr expiration date. If invoice is not paid in full in the time frame and no communication is made for an extension, quote will be cancelled. We are flexible in giving extensions for payment, if there is sufficient time before the order would need to begin prep, do not hestitate to ask.